SHIPPING & RETURNS

1. Returns and Exchanges: We want you to be completely satisfied with your purchase. If you are not satisfied with a product for any reason, you may return it within 30 days of receiving your order. We offer a full refund or exchange for the returned item(s).

2. Return Process: To initiate a return or exchange, please contact our customer support team within 30 days of receiving your order. We will provide you with instructions on how to return the item(s) in their original condition and packaging.

3. Refund and Exchange Criteria:

   • Items must be unopened, unused, and in their original packaging.

   • Returns must be postmarked within 30 days of receiving your order.

   • Shipping costs for returns are the responsibility of the customer, unless the return is due to a product defect or error on our part.

   • Refunds will be processed within 10 business days after we receive the returned item(s).

   • If you request an exchange, we will ship the replacement item(s) to you at no additional cost.

4. Damaged or Defective Items: If you receive a damaged or defective product, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund, including shipping costs.

5. Non-Returnable Items: For hygiene reasons, we cannot accept returns on opened or used products, including skincare items.

Policy Updates

We may update our Service and Return Policy from time to time. Any changes will be posted on our website, and the revised policy will be effective immediately upon posting.

Thank you for choosing [Your Skin Care Website]. We appreciate your trust in us and are committed to providing you with exceptional service and high-quality skincare products. If you have any questions or concerns about our policies, please do not hesitate to reach out to us.